1. Parties to This Agreement
1.1 In these Terms and Conditions "we", "us", "our" means Dekomount Ltd. and "you", "your" means the customer whose name and address has been registered on this website. "Items" means those goods which you have ordered from us.
2. The Agreement
2.1 On our accepting your order for the Items you selected to buy, you agree to be bound by these Terms and Conditions of Sale.
2.2 we will not accept any changes to these Terms and Conditions of Sale unless those changes are agreed between you and us in writing (which includes by e-mail) before we accept your order for the Items.
3. Payment for the Items
3.1 You must pay for the items in full on placing your order. The price of the Goods is the current sale price as at the date of your order and delivery charges where applicable. The price on the website clearly states whether the Item price is with inclusive VAT or not.
3.2 Payment for the orders may be made by credit card, debit card and bank transfers in £ Sterling’s only. Payments from online payment processors such as PayPal, Google Checkout and Protx must send us a cleared payment message before an Item can be despatched. We cannot be held liable for any late deliveries arising from non timely payments from these processors due to their own system and fraud prevention delays.
4. Delivery
Please note : Working days are classed as Monday to Friday.
4.1 Orders received and paid in full prior to 2.30 pm are processed and despatched that same working day. Please note that placing orders through Google Checkout can pro-long the authorisation process, as authorisation from Google Checkout can often take anything up to 6 hours.
4.2 Orders received after 02.30 pm are processed and despatched the following working day.
4.3 A tracking number for your order is assigned and provided for your convenience. If you do not receive a tracking number, you may us.
4.4 Orders for mainland UK locations are delivered one working day after being despatched, in accordance with DHL shipping locations and deadlines. Please visit the DHL website for further information regarding shipment tracking and deadlines.
4.5 Shipping is only available to UK addresses. Shipping to locations within the UK incurs a flat rate, which is displayed at checkout. Items for delivery to locations outside the UK mainland: Northern Ireland, Channel Isles and Isle of Wight are subject to a surcharge from the courier. This surcharge is also displayed at checkout.
4.6 We reserve the right to vary the delivery charges to take into account any additional charges that are put onto us by our delivery service providers.
4.7 Any offer for the sale of the Goods which includes "free delivery" means free delivery within the United Kingdom mainland only.
4.8 Next day delivery of orders for non-mainland UK locations cannot be guaranteed. Whilst we aim to uphold a next day delivery service, though factors out of our control may in the odd circumstance not make a next day delivery possible, such as delays by the courier. Our customer service team is available to track and trace any shipments.
4.9 Deliveries require customer’s signature. If the customer is not available at the time of delivery, the courier will leave a contact card requesting the customer call to arrange for a convenient delivery date. The customer is responsible for contacting the courier company on the next working day of the attempt to deliver date. Orders are returned to our facility within 2 working days, if no contact is received from the customer. Re-delivery will incur additional shipping costs.
4.10 We cannot be held responsible for delivery delays incurred by the courier company after an order is despatched. Compensation cannot be made for delayed deliveries due to courier company actions or non-actions. Compensation cannot be made to cover customer travel costs or time off from work resulting from the need to be available to accept delivery.
4.11 Delivery of your order will be made by a reputable 3rd party carrier, to the address given at the time of placing the order. Whilst every effort will be made to deliver within the period specified for delivery, Dekomount cannot be held responsible for any delay in delivery, however caused. The time for delivery is not the essence of the contract and the customer acknowledges that the delivery date is not guaranteed. Dekomount shall in no circumstances be liable to the customer for any losses, damages or charges incurred by the customer due to the late delivery of goods. A signature may be required on delivery.
5. Out of Stock or Back-Ordered Items
5.1 When placing your order, our system may allow out of stock items to be added to your shopping cart. Please select a comparable item if you require the item sooner. If your order includes an item that went out of stock after your order was received, then we will email or call you of the Back-Order Status of your item and offer you the option of canceling this item, if you prefer not to wait. If you elect to cancel the Back-Ordered item, we will provide a full refund of your payment on the Item.
6. Your Warranties
6.1 The warranties that we give you will be effective from the date the Goods are delivered to you and cease at the end of the warranty periods.
6.2 The warranties do not cover the labour costs in replacing defective parts or any carriage costs if the Goods have to be returned to us for repair.
6.3 If you wish to make a claim under the warranties you must set-out in writing (which includes by e-mail) within the relevant warranty period the faults, with as many details as possible, together with your contact details. We will then decide whether the Goods should be returned to us for repair or a replacement should be arranged for you.
6.4 You accept that in the case of the minor replacement of parts under the warranties you will be responsible for installing these without the need to return the Goods to us.
6.5 If we opt to send you the replacement part then you must return the defective part to us for inspection before the new part is sent to you under the warranty. If on inspection we determine that the part has become defective due to either improper use or maintenance, negligence or accident or failure to adhere to the manufacturers recommended operating and maintenance procedures then the warranties shall be invalid in respect of this part and we will only send you a replacement part upon receipt of payment from you for the costs of the part, the repair costs and the carriage costs.
6.6 If you do not wish us to repair the Goods in a case where the warranties are invalidated then you should advise us of this in writing (which includes by e-mail) and further advise us that you wish the Goods to be returned to you. We will return the Goods to you when we receive from you the carriage costs.
7. Refund Policy
7.1 We work to ensure that you will be completely pleased with your order, however, if a situation occurred where a refund of your order was necessary, the following guidelines would apply:
7.2 All refund/exchange requests must be made in writing via our returns form.
7.3 If you wish to cancel an order which has not as yet been despatched, i.e. before 02:30pm on the day of ordering, then you must call and inform us before the 02.30pm cut off deadline and we may be able to cancel the order in time. Order cancellations cannot be done via email. We can only provide full refunds to the orders cancelled before 02.30pm. Orders cancelled after the cut off time will incur a fee of 15% for restocking and handling. Additionally, you will also be liable to pay the delivery charge paid for your order and return delivery to us at your expense.
7.4 Qualifying for a refund/exchange of a faulty item:
i. You can request an exchange or refund at any time either before or up to 7 working days (cooling off period) following the day you receive the Items by. We cannot accept any cancellations out of the cooling off period.
ii. If there is a fault with your product within 18 months of delivery (or other defect with your order), we will normally offer a prompt exchange for the same or equivalent product. In all cases we reserve the right to inspect the product and verify the fault. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. Our warranty cover is limited to the item(s) purchased directly from Dekomount.
iii. To qualify for a refund or exchange the product must be:
a. In otherwise "as new" condition; and
b. Complete with parts, accessories and, if possible, the original box and packaging.
iv. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. Please note items that do not meet these standards will be returned to customers (P&P fees for that item will be charged). You will not be charged any handling fee for exchange Items.
7.5 Qualifying for a refund/exchange where you have changed your mind or you have ordered products which are not suitable for your equipment:
i. You can cancel your purchase or request an exchange at any time either before or up to 7 working days (cooling off period) following the day you receive the goods by. We cannot accept any cancellations out of the cooling off period.
ii. Your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.
iii. If the item is not suitable for your requirements or does not fit your TV, we will exchange it for an item which is so long as you contact us with your cancellation within 7 working days after delivery.
iv. Refunds for the delivery charge you paid to us will not be returned in your refund, as the courier company would have already been paid for their service. You will be liable to pay will be liable to pay 15% for its restocking and handling fee. The amount paid, minus delivery charge and stocking fee will be refunded back to you in 14 days from the approval of satisfactory received goods.
7.6 No refunds or exchanges can be issued for damaged merchandise or for merchandise with parts missing. Please note that the cost of returning the goods back to us for a refund or exchange will be at your own cost. You must take due care to ensure the product is packaged well when returning the Item to us.
7.7 To initiate the returns and refund procedure, you must complete our form to get its approval for the refund.
7.8 Please send in the items to us within the agreed time period as detailed on our reply email. Merchandise must include a copy of approved return and a note describing the reason for return, stating the screens make and model if returning due to in compatibility, your order information and contact information. We advise you use a registered delivery service when returning goods to us.
7.9 Please note refunds will take 14 days to reach your account.
8.0 Your rights, including the return of goods are protected under the EU Distance Selling Directive, which can be found at
http://www.hmso.gov.uk/si/si2000/20002334.htm
8. Bracket Finder Database
8.1 We provide the information and data contained in the bracket finder database in good faith and we make every reasonable effort to ensure that it is correct and up to date. There maybe be occasions where some of the information provided is out of date, or is in the process of being updated as the information provided in this guide may be changed at anytime and without notice.
8.2 Customers are responsible for ensuring that the mount has the correct fitting points for the screen from the mount product information provided. The bracket finder is intended as a guide only. It is also the customer’s responsibility to ensure that the mount purchased is correct for the wall type it is intended to be mounted to.
Dekomount is a trading name of Dekomount Limited
Registered Office: 501 International House, 223 Regent Street, London, W1B 2QD.
Any complaints should be sent to the above address for the attention of the quality control manager.
Registered in England No. 06208031. VAT No. GB 906 3662 25.
